Self Storage FAQs – Richmond & Nelson | Unit 25

Very secure. Our facility is fully fenced with electronic gate access, 24/7 CCTV monitoring, security lighting, and individually alarmed units. Nelson Alarms monitor our system and provide alarm responses, so your belongings are always protected.

We currently offer two main sizes: Medium (6m × 2.5m) and Large (6m × 3m). Both are clean, dry, and secure, with most units offering convenient drive-up access. We also have outdoor storage spaces for cars, caravans, trailers, and boats. You can view full details on our Storage Options page.

Booking is simple. You can reserve your unit online through our website, give us a call on 021 043 8712, or email store@unit25.co.nz. We’ll confirm availability and help you choose the right size. You’re also welcome to arrange a tour of the facility before booking.

We don’t operate a traditional walk-in office (visits are by appointment only). Unit 25 is owner-managed on site, and you can reach us by phone 021 043 8712 or email any day of the week. Access to your storage unit is available 24/7 for current customers.

Yes. We provide secure outdoor vehicle storage for cars, caravans, trailers, and boats, along with large drive-up units that can accommodate vehicles. Access is via our electronic gate with personalised swipe tags, and the facility is monitored 24/7 by CCTV and Nelson Alarms.

Yes, insurance is required. Many home and business contents policies include cover for items in storage — check with your insurer. We can also recommend local insurance providers if needed.

No problem — our storage is flexible, with no penalty for changes. Just let us know and we’ll adjust your rental as needed.

You have access 7 days a week, year-round — including public holidays. Gate hours are:

• Summer (Oct–Mar): 6am – 9pm

• Winter (Apr–Sep): 6am – 7pm

We accept direct debit and bank transfers. (Please note: no EFTPOS is available on-site.)

For new customers, the minimum rental period is one month. After that, you can rent on a month-to-month basis.

Payments are usually made weekly or monthly. Late fees apply for overdue accounts, and in line with the standard NZ storage agreement policy (42 days), stored goods may be sold to cover costs if payments remain unpaid. Please see our full terms for details.

We ask for 7 days’ notice when you’re ready to move out. This helps us prepare your account and make the unit available for the next customer.

Yes, if you choose. You can authorise another person to access your unit by requesting an additional swipe tag. Please note, you’ll remain responsible for the account and stored items under your rental agreement.

For safety reasons, no food, perishable items, paints, fuel, chemicals, flammable goods, or hazardous materials may be stored.

Yes. We contract De-Bug Nelson who run a professional pest and rodent control program, keeping your unit clean and safe.

Yes. You’ll need a 55/40 padlock (or similar) for your roller door unit. We can recommend local suppliers if needed.

No — all our agreements are month-to-month, with no long-term contracts required.

While we don’t provide moving services, our units are designed for easy drive-up access, making loading and unloading simple. If you need help transporting your belongings, we can recommend trusted local movers or trailer hire companies in the Nelson–Tasman region.

If we haven’t covered what you need, please check our Storage Options page or Contact Us. We’re happy to help on 021 043 8712 or at store@unit25.co.nz.